Attendance control for outsourcing companies: giving your client visibility

In outsourcing, your product is the people you place at other companies’ sites. If the client cannot see that your staff arrived, worked and delivered, they doubt your service. And if you cannot see it, you cannot correct in time.

The usual three problems

• Scattered staff. Crews at several sites of several clients, each with its own schedule.
• Manual reports. At the end of each period someone builds a report for every client in Excel or on paper.
• Arguments without evidence. When a client says their staff did not show up, what do you check it against?

What attendance control for outsourcing needs

1. Structure by client and post. Staff are assigned to an end client and a post with its schedule, not the other way around.
2. Verifiable clock-in. Date, time, location and, if you require it, photo evidence on every check-in and check-out.
3. Supervision visits. Supervisors record their arrival at each site and leave their log.
4. Incidents with follow-up. Delays, absences, leave and substitutions with an approval flow.
5. A client portal. Each client signs in and sees only the information about their service.

What changes when the client can look

The report stops being an end-of-month chore and becomes available information. Your client trusts you because they see it, and you get fewer “did my staff arrive?” calls. When there is a disagreement, both look at the same record with date, time and location.

How PPanel solves it

PPanel is designed for this scheme: you organize the operation by client, site and post, your staff clock in from their phones and every client has a portal. To see it with your own structure, request a demo.

This article is informational and is not legal advice.